Newsletter of the Society for Technical Communication, San Francisco Chapter
April/May 2008
| Newsletter of the Society for Technical Communication, San Francisco Chapter April/May 2008 |
The March meeting is on Wednesday, April 16, 2008, from 6:00 pm to 8:30 pm at the Elephant & Castle in San Francisco's financial district. For details about the location and instructions for purchasing tickets, visit www.stc-sf.org/stc-meetings.htm.
Technical communicators have an increasing number of tools and
approaches to choose from to deliver content to meet the needs of
diverse and targeted audiences. How do we know we are meeting the
needs of our audiences and delivering the right content, at the right
time, in the right format?
User personas are a methodology that can help ensure the information
model maps directly to the work and information use model of each user
audience.
Joan is Founder and President of Lasselle-Ramsay, Inc., a professional services company that develops business information and learning solutions that drive superior user experience, productivity, and change.
Lasselle-Ramsay focuses on four practice areas: content management, technical documentation, training development, and on-the-job information tools.
Since 1982, Lasselle-Ramsay has worked with major high-tech and medical device manufacturers to develop technical documentation solutions for commercial products.