Newsletter of the Society for Technical Communication, San Francisco Chapter
The July meeting is on Wednesday, July 21, 2010, from 6:00 pm to 8:30 pm at the Elephant & Castle in San Francisco's financial district. For details about the location and instructions for purchasing tickets, visit www.stc-sf.org/stc-meetings.htm.
Whether using websites, wikis, or workspaces, whether planning for one-way communication, collaboration, or customer communities, defining your own content strategy is crucial. Different content requires different levels of collaboration. Consider what types of content and what tools might be needed for certain audiences or activities. See examples of how different content strategies work in a Web 2.0 environment.
Paul Zimmerman is a Program Manager in the Knowledge Management and Delivery (KMD) group within Cisco's Network Software and Systems Technology Group (NSSTG). Paul is involved with Web 2.0 implementations for content delivery at Cisco. He manages the Cisco DocWiki, an externally-facing wiki of technical content. He also manages the development of online communities to work directly with customers on technical issues. Paul has been at Cisco for over 11 years, working on a variety of technical content issues. He has produced technical information for Cisco voice products, including hardware, software, and interoperability. Paul came to Cisco after managing a technical documentation group at Lucent Technologies. Paul got his degree in Political Science from the University of California, Santa Barbara.
Paul can be contacted at firstname.lastname@example.org.