August 2013 Meeting Announcement: Key Trends in Software User Assistance: A review of the latest tools, technologies, and techniques

Presented by Joe Welinske

The August meeting is on Wednesday, August 21, 2013, from 6:00 pm to 8:30 pm in downtown San Francisco at NEW LOCATION! the Mechanics Institute Library in downtown San Francisco. The Mechanics Institute, at 57 Post St., between Kearny and Montgomery, is a short walk from the Montgomery St BART/MUNI Station. For details about the location and instructions for purchasing tickets, visit Light refreshments are provided.

About the Presentation

User assistance is much more than “Help.” It encompasses a wide range of skills and technologies that are combined to improve the software user’s experience. We contribute through wizards, tutorials, and web-based training. We develop and populate knowledge bases and content management systems. Printed manuals and their PDF equivalents are still an important element of our documentation sets. Many of us are now embedding helpful content directly into the user interface. We are involved with usability testing, localization, testing, quality assurance, and branding. This presentation provides a cutting-edge overview of the latest trends in software user assistance, defines the key terminology, highlights the most important technologies, and offers predictions on future directions of our field.

This presentation is a webinar that will be projected at the meeting space. The speaker will present live, but will not be on site. There are 24 additional virtual seats available. If you are interested in logging in remotely, email As there are limited “seats” for the webinar, please act fast–but only if you know you will be able to make the meeting.

About the Presenter

Joe Welinske specializes in helping your software development effort through crafted communication. The best user experience features quality words and images in the user interface. The UX of a robust product is also enhanced through comprehensive user assistance. This includes Help, wizards, FAQs, videos and much more. For over twenty-five years, Joe has been providing training, contracting, and consulting services for the software industry. Joe recently published the book, Developing User Assistance for Mobile Apps. He also teaches courses for Bellevue College, the University of California, and the University of Washington.

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