January 2014 Meeting Announcement: Social Collaboration: How User-Added Content Enhances Your Documentation

Presented by Jennifer White

The January meeting is on Wednesday, January 15, 2014, from 6:00 pm to 8:30 pm in downtown San Francisco in the SF Grove Room at NEW LOCATION! the Hub in downtown San Francisco. HUB, 901 Mission St, at Fifth Street, is a short walk from the Powell Street BART/MUNI Station. HUB Bay Area is a community of people building a better world. You can learn more about the HUB community at www.HubBayArea.com. For details about reaching the location and instructions for purchasing tickets, visit www.stc-sf.org/stc-meetings.htm. Light refreshments are provided.

About the Presentation

There’s been a lot of talk about taking technical communication social, but what’s in it for you? In this presentation, you’ll learn:

  • How social collaboration enhances customer satisfaction.
  • How user-added content supplements your documentation.
  • How user-added content saves you time and money.
  • How to incorporate user-added content into your workflow.
  • How tracking user activity helps you create more useful documentation.

You’ll also get a brief introduction to MadCap Software’s social collaboration platform, MadCap Pulse, so you can see these concepts in action.

About the Presenter

Jennifer White, a Product Evangelist at MadCap Software, has over 15 years of experience in writing, broadcasting, public speaking, marketing and social media management. Jennifer has also served as a social medial manager, blogger, on-air host, writer and content provider for CBS Radio and Fox TV.

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